Search
Customer space
Help
|
Products are delivered to the address indicated by the customer on the order form. The customer must verify the good state of the items in the delivery and to indicate the damages due to the carrier on the delivery order, as well as to the company LECYCLO.COM, within 48 hours. In the case of a delivery of a cycle, the consumer is invited to open in the presence of the deliverer the parcel to notice the possible damages due to the transport. The deliverer owes to be present and give the time to the customer to establish a complaint. The customer has to draft on the delivery order exactly and detail the elements which seems to him(her) important to notify. The customer can, in his demand, obtain the sending of an invoice in the billing address and not in the delivery address by validating the option foreseen for that purpose on the order form. As for the shipping, we work essentially with Colissimo Suivi, Chronopost and UPS. As soon as we proceed to a sending, you immediately receive an information mail. LA POSTETo reduce at most the transport costs, all products of weak or average dimensions are sent by a service of the post office Colissimo Suivi. Besides the fact of being economic, this service delivers in 48 hours in all France and offers the possibility of getting back products ordered at your post office close to the delivery address in case of absence of the place of initial delivery during the presentation of the mailman. Concretely, if you are absent the day of the delivery, your mailman will leave a calling card in your mailbox, which will allow you to remove your parcel to your post office during the opening hours, within 15 days. Colissimo Suivi is a very reliable service. However, it is possible, as in any shipping, that he can have a delay in delivery there or that the product gets lost. In case of delay in delivery with regard to the date which we indicated you in the e-mail of shipping, we ask you to indicate us this delay by contacting us by telephone or by sending us an e-mail. We shall contact then the Post office to start an enquiry. An enquiry Posts can last until 21 days as from the date of the beginning . If during this delay, the product is found, it will immediately be rerouted to your place of residence (the majority of the cases). If on the other hand the product is not found at the conclusion of the delay of 21 days of enquiry, the Post office considers the parcel as lost. It is only at this moment that we can send you back a product of replacement, at our expenses. If one or several ordered products were not available any more at this moment, we would pay off to you the amount of products concerned by the loss of the carrier. If one or several products were still available, but had changed selling price on the site, we would apply the new selling prices, either by paying off you by check of the difference, or by asking for an additional check concerning this price difference. We decline any responsibility as for the elongation of delivery deadlines because of the carrier, in particular in case of loss of products or strike.UPS
UPS delivers more than 15million packages and documents daily. Delivery problems because of the carrierAny abnormality concerning the delivery (average, product missing with regard to the delivery order, damaged parcel, broken item) must be necessarily indicated on the delivery order in the " handwritten reserves " part, accompanied with the signature of the customer. The custpmer will have to confirm at the same time this abnormality by sending to the carrier in the next two ( 2 ) working days followong the delivery date a mail recommended with acknowledgement of receipt explaining the complaints. The customer will have to pass on copy of this mail by fax or by simple mail in our customer service.Delivery errorsThe customer will have to formulate with the company LECYCLO.COM that very day of the delivery or at the latest the first working day following the delivery, any complaint of error of delivery and\or non-compliance of products in kind or in quality with regard to the indications appearing on the order form.. Any complaint formulated beyond this delay will be thrown rejected. The formulation of this complaint with the company LECYCLO.COM can be made:
Any complaint not made in rules defined above and within the time limits allowed cannot be taken into account and will loosen LECYCLO.COM of any responsibility in reliance to the customer. In reception of the complaint, LECYCLO.COM company will attribute a number of exchange of one or several products concerned and will communicate it by e-mail, by fax or by telephone to the customer. The exchange of a product can take place only after the attribution to the customer of a number of exchange according to the step presented above. In case of error of delivery or exchange, every product to be exchanged or to be paid off must have been returned to the company LECYCLO.COM in general and in its original packing, in Colissimo Recommandé. To be accepted, any return must be beforehand indicated to the customer service of the company LECYCLO.COM:
LECYCLO.COM |
